PAYMENTS & REFUNDS
1) All our products and add-ons include a 7-day refund policy. Your paid amount will be refunded as account credit if a proper reason is provided (change of mind is not applicable). No refund will be provided for already provisioned servers.
2) Services may be cancelled by the customer at any time; however, we do not provide a refund for cancelled services. To receive a refund within our refund period, the proper procedure must be followed. A chargeback or dispute of any payment will result in the immediate suspension or termination of your service(s). Your account may also be closed.
3) We may cancel the refund if the payment is not made using our billing panel, if the payment is made in parts or the refund charges are too high. No refund will be provided if any kind of report if filed via the payment processor and the user account will also be terminated, contact us for the refund.
4) To provide continuous service, TeroHost automatically renews all paid subscriptions upon expiration. Such renewals are generally for the same duration as the original subscription term (for example, a 1-month subscription will renew on a monthly basis, a 3- Month subscription will renew on a 3-month basis, and so on). By using the Site, you acknowledge that your account will be subject to the above-described automatic renewals. Payments via automatic renewal can not be refunded.
5) Overcharged payments or uncanceled subscriptions may be refunded outside the regular refund period if sufficient proof can be provided that everything was done to prevent this situation. It is possible to receive a full-cash refund if a refund request is received within 3 days since the overcharged or uncanceled payment was made. After these 3 days, it is only possible to receive a refund based on account credits. If no refund request has been received within 3 days, the payment will be forfeit, and you will not be able to receive any form of refund. Note: Refunds will be processed through the same gateway as the payment that was made.
6) Some services like dedicated IPs, dedicated servers, domain registration, account funds, donations and few other services are non-refundable.
